What a wonderful Fall we are having. Holidays are right around the corner then a
fresh beginning in 2017. We are having a fantastic year, blessed with wonderful
sellers and reasonable buyers. Each year, I am convinced that experience and
perseverance are what is most important in life. I have been reading about the
findings in the crash of the 2009 Air France Flight 447 which killed 228 people (all
aboard) from Rio de Janeiro to Paris. I know, you are thinking, “what a festive
topic!” Essentially, the plane was literally equipped to fly itself with all the
technology available. The wide bodied Airbus A330 is safe, almost completely
automated with control modes and alarms for every possible problem that could
arise. On top of that, the pilots were well trained and Air France is an iconic
company, one of the premier airlines in the world, literally the pride of France.
What could have happened? You have skilled people flying a 4th generation plane.
Well, what happened was “human” or the “human factor”.
A plane built to literally fly itself is taken down by miscues, lack of trust in the
data provided (the instrument display), miscommunication, then finally just
relinquishing to the powers that be. How could things have gone so wrong in
literally 1 minute and 40 seconds? That is how fast the cockpit environment
changed from a passive flight to one of disbelief. The pilots were trained but not
skilled in how to deal with quick, impending disasters, their intuitiveness dulled by
passive workloads and routine flight simulation. They simply became
overwhelmed by the situation. In other words, they were on “auto pilot” for most
of their careers. Obviously, this isn’t the only occupation of which this occurs.
We experience this frequently in our real estate industry. Time and time again,
Ella and I look at “expired or withdrawn” listings to evaluate the ever changing
market and to ascertain what we need to do in order to stay ahead of the
competition and provide stellar service and justice to our clients. We can see the
writing on the wall; overpricing, bad photography, not enough text about the
property or strange writing about obtuse features, never any price reductions.
Properties on the market for months and months and never any enhancements
made to the basic MLS data entry. In other words, “auto-pilot”. Sheer resignation
when a property doesn’t sell. We face this again on inspections and appraisals.
Agents afraid to confront their clients with the truth about the market conditions,
overpromising, then a strange passiveness takes over, as if just resigned to let go.
In a nosedive, just like those pilots, sitting in disbelief, not trusting the data, and
not making a move. Well, the days of the “easy sale” are mostly gone. Even
though our market is steadily improving, each deal is unique and people are much
educated and seasoned by the Recession. An experienced and resilient realtor that
will see outside the box and go the extra mile is a must when dealing with your
largest asset and your future. In other words, even if you do not use my service,
please, please, please, for the love all things Holy, do NOT use your sister’s
plumber’s, 2nd cousin’s baby mama. You know the one. Where if they can just
make a couple of thousand to pay for a Christmas or a vacation, it is all good. It
may look like a good business deal at the outset but as soon as humans become
involved (let’s face it, if all you had to do was put a sign in the yard, sign a
contract, have an inspection, appraisal, and close, what a piece of cake, oh like
1994-2007!) things can get nasty very quickly. If we were only just selling real
estate, what a blast!!! Unfortunately, there is more; humans mucking up, dragging
their feet, putting their head in the sand, emotional, temporarily (some, not all!)
dysfunctional, baggage (and not the suitcase kind), too much input, inaction,
paralysis analysis, etc., fear of overpaying, underselling, just fear, family approval,
the need to mitigate ever risk known to man on anyone but themselves. Where it
took the a minute and forty seconds for the plane to go down, transactions move at
warp speed also. That smart business move won’t look good at the end, I can
promise you that..I know because I see it day in and day out and then it becomes
everyone’s problem. So you see, autopilot can be a wonderful thing as long as
there is no turbulence.
Take care, stay warm!